Building and Maintaining a Support Team

In the world of developers, server admins and integrators, the humble T1/T2 support team member is often overlooked - and yet, a well-trained dedicated support team is crucial to the everyday work of every medium-to-large digital business. In this session I will share the insights about building a support team from the ground up and maintaining it that I've learned as a career support agent and support manager of 15 years.